Tech Lead PMS Opera (F/M/X)

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Cette offre a été sélectionnée pour ses avantages :

équilibre vie pro & vie perso

bien-être au travail & santé

solidaire des mauvais jours

parentalité

money money

prévention des VSS

soutien aux asso

carrières

diversité & inclusion

LGBTQIA+

engagée pour la parité

handicap

misson ou poste

As a Technical Lead specializing in the technologies of the Opera ecosystem, you will provide technical leadership and expertise in supporting and maintaining critical systems, including Opera, ORS (Opera Reservation System), OWS (Opera Web Services), ADS (Availability Distribution System), OXIHUB, OXI (Opera XML Interface), IFC (Internet For Guests), PMS (Property Management System), Accor Shell, and AMQ (Advanced Message Queuing). You will supervise a team and drive improvements in the systems within the Accor ecosystem. Your missions: - Technical Leadership and Team Management: Guide the technical team, provide strategic advice, and promote a culture of innovation. - Support and Maintenance of Systems: Ensure the availability, stability, and performance of the Opera systems, and manage critical incidents. - Expertise and Problem Resolution: Act as an expert, resolve complex issues, and provide level 2 support for the PMS. - Integration and Interfaces: Ensure smooth integration of the systems related to Opera and collaborate with vendors for interface maintenance. - Documentation and Knowledge Management: Keep documentation up to date and contribute to the knowledge base while organizing training for the team. - Monitoring and Optimization: Implement monitoring solutions and analyze performance indicators to optimize the systems. - Cross-Functional Collaboration: Facilitate knowledge transfer to the GSS (Global Support Services) support team.

compétences

You hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. You have over 7 years of experience in IT, including at least 3 to 5 years in a leadership role. You possess in-depth expertise in Opera systems and associated hotel management systems, with skills in system integration and API management, as well as a solid understanding of the hospitality industry. Skills: - Excellent customer service skills, with a customer-centric approach. - Advanced language skills in French and English. - Technical expertise combined with leadership skills. - Adaptability and quick learning ability. - Experience in vendor management and strong analytical skills.

entreprise

La division Accor Tech & Digital est le moteur de la technologie, de l'activité numérique et de la transformation de Accor. Nous sommes composés de deux départements : La Digital and Business Factory et Accor Tech. Nous nous engageons à offrir les meilleures expériences technologiques et numériques à nos clients, nos hôtels et notre personnel, et à façonner l'avenir de l'hôtellerie.

conditions de travail

- Remote work, - Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. - ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. - Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). - An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. - Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). - €10 meal vouchers. - A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. - And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street

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